(905) 461-3035
Student Salon and Barbershop
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720 Burnhamthorpe Road West Unit 3, Mississauga Ontario 905-461-3035
Course Type
Workshop (44hrs)
Start Date
Course Details

Today’s discerning client wants more than just a haircut. They demand an experience. Creating an environment for client loyalty requires you as the service provider to have the confidence, customer service know-how and strategies to deliver an authentic client experience.

Our Customer Service Essential Life-Skills Course will lessen the communication gap between you and your client and provide you with the real world proven-to-work scripts and techniques for a successful lifelong career in the beauty industry.With numerous benefits for your salon and barbershop you’ll see an impact in your client retention, retail numbers, culture and your staff engagement.

Download Course Outline: Advanced Customer Service & Retail Training – Beauty Industry

What you will learn
  • Culture Communication guidelines
  • The Client Value Stream
  • Building great client relationships
  • The 5 Key Drivers of Success
  • Retailing
  • Retention
  • Rebooking
  • Referrals
  • Increasing the average ticket
  • Inventing Yourself
  • Manners
  • Self-esteem
  • How to make a great living | how to set goals
Areas of Study
  • Introduction 
  • Practicing Through Role Play 
  • Focusing Your Attention to Listen to a Customer
  • Focusing to Not Make Assumptions
  • Active Listening
  • The Greeting
  • Attitude 
  • Speed
  • Good Words
  • Dealing with the Hell Zone 
  • Answering the Phone
  • Interactive Phone Call Quiz
  • Repetition
  • Windows of Contact
  • Noticing and Asking 
  • How to Share
  • Combining Common Mistakes with Windows of Contact
  • Knowing When to Approach Again After Greeting
  • The Store Tour 
  • Your Question 
  • Presenting Features and Benefits
  • Top Down Selling
  • Using Negatives to Make The Sale
  • Removing Customer Fear Closing, Adding on, and Upselling
  • How to Finish the Sale Sales
  • Next Steps

Book a tour | Information request

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