(905) 461-3035
Student Salon and Barbershop
Why Eikonic?
Programs
Student Life
Blog
Careers
Book a tour
720 Burnhamthorpe Road West Unit 3, Mississauga Ontario 905-461-3035
Tuition
3000.00
Course Type
Workshop (28hours)
Start Date
Course Details

Today’s discerning client wants more than just a haircut. They demand an experience. Creating an environment for client loyalty requires you as the service provider to have the confidence, customer service know-how and strategies to deliver an authentic client experience.

Our fusion module combines both the academics and technical training to give you the ultimate competitive edge to grow your client books.

Course Format: Academics & Technical
Customer Service Business Essentials + Selection Module A | B | C

Start Dates: 1st & 15th Monthly – To Register contact apply@eikonicacademy.com

Inclusions: Manikin, lunch, 1 year subscription to online ebook and videos, workbook
Download Course Program: Fusion Customer Service Business Essentials


What you will learn

Our Customer Service Essential Life-Skills Course will lessen the communication gap between you and your client and provide you with the real world proven-to-work scripts and techniques for a successful lifelong career in the beauty industry.With numerous benefits for your salon and barbershop you’ll see an impact in your client retention, retail numbers, culture and your staff engagement.

Customer Service Business Essentials
    Culture Customer Service
    Communication Guidelines
    Client Value Stream
    Building Great Client Relationships
    The 5 Key Drivers of Success
    Retailing, Retention, Rebooking, Referrals
    Increasing Average Ticket
    Inventing Yourself, Manners, Personal Branding

 

Module A: Shave Essentials
    Preparation, sanitation, conditioning and post care treatments
    Assess skin and hair type and condition
    Pre plan your work for efficiency and smooth results
    Educate your clients on proper skin care regimen and ingrown prevention
    Back hand stroke | Forward stroke
    Razor handling & angling techniques
    Body positioning and stance
    Understanding blade balance and centre of gravity

 

Module B: Scissor Works
    The connection of guards & how to ‘skip guards’
    Hairline details to compliment the face
    Preplan work around irregular head shapes
    How to combine styles to create infinite variations
    Head structure analysis and design
    Clipper guard systems and measurements
    How to get ‘rid of the line’
    Low Fade, Medium Fade, Zero Skin Fade

 

Module C: Fade Dynamics

The connection of guards & how to ‘skip guards’

Hairline details to compliment the face

Preplan work around irregular head shapes

How to combine styles to create infinite variations

Head structure analysis and design

Clipper guard systems and measurements

How to get ‘rid of the line’

  • Low Fade, Medium Fade, Zero Skin Fade

Book a tour | Information request

We'll have one of our admissions team reach out to you as soon as possible.