PLEASE NOTE!

TO ENSURE YOUR HAIR GETS THE ATTENTION IT DESERVES AND TO AVOID THE POTENTIAL RESCHEDULING OF YOUR APPOINTMENT.

PLEASE CALL OR BOOK IN PERSON IF:

1.This is your first colour/highlight appointment with us.

2. It has been 6 months or longer since your last colour with us.

3. You are 16yrs or younger or you are booking for someone 16yrs or younger.

4. You are looking for a colour correction, a drastic change, or vibrant fashion colour.

EIKONIC SERVICE POLICY

All pricing for services are subject to change based on:

• Hair length
• Hair density
• Extra product usage
• Styling and finishing included in all services
• Eikonic Salon believes in a pricing system that reflects hair length and technical difficulty rather than gender for all offered services.
• We understand that everyone’s hair is different, which is why we strongly recommend a complimentary in-person consultation for all colour services.
• Your existing colour history as well as hair condition needs to be established before we can provide you with an accurate price quotation as well as commit to achieving your desired look.
• An in-person consultation appointment (15-30min.) does NOT include the actual service time, and that another appointment will be scheduled.
• A booking deposit of 50% of the total service cost may be required prior to appointment.

CANCELLATION POLICIES
Please call or email as soon as you know you that you cannot make your scheduled appointment as a courtesy to our students schedule and other guests waiting for appointments. 

Cancellation Fee
To avoid a 50% cancellation fee of your scheduled service kindly review the following policies: 

Changing or canceling appointments
If you need to cancel or change your appointment  please give us 24 hours notice. 

Changing or canceling appointments booked with the last 24hours
For same day appointments, or appointments booked within the last 24 hours, please provide us with at least 3 hours notice.

Courtesy confirmations
As a courtesy, we send a confirmation email or SMS 48 hours before your scheduled appointment. However, if we are unable to reach you, please remember it is your responsibility to remember your appointment dates and times to avoid missed appointments, late arrivals, and  cancellation charges.

MISSED APPOINTMENTS
Guests who do not show up for their scheduled appointment without contacting Eikonic’s Barbershop & Salon are considered absentee and are subject to a cancellation fee outlined in our Cancellation Policy.

CORRECTION SERVICE POLICY
EIKONIC Salon & Barbershop aims to provide the highest quality of service. We require our visitors to inform us within one week following the service if they consider the outcome is not in-line with the agreed-upon consultation. An appointment is then set for you to come in and meet with the salon manager and stylist, after which an examination will be performed to decide if a correction service is necessary. Please keep in mind, going from darker to lighter tones may result in more than one service to achieve your desired goal. 

RIGHT TO REFUSE SERVICE
EIKONIC Salon & Barbershop reserves the right to refuse service to anyone demonstrating any aggressive or inappropriate behaviour to any other guest or member of our team.

SENSITVITY TEST
If you have not had your hair coloured with us previously or within the past six months, a sensitivity test will be performed 48 hours prior to select colour services. Eikonic has right to refuse any colour services. 

WHO WILL CUT / COLOUR MY HAIR
All services will be performed by qualified hairstyling and barbering students in their senior level of instruction and who are on their way to enter the workforce. All services are supervised by our highly skilled, passionate and friendly instructors.